10 Frequently Asked Questions About TexPro Equipment Field Service in Dallas-Fort Worth

Equipment field service allows construction equipment to be diagnosed and, when appropriate, repaired at your jobsite or equipment location instead of being transported to a service shop. TexPro Equipment provides field service throughout the Dallas-Fort Worth Metroplex and surrounding North Texas areas for a wide range of construction and portable power equipment.

If you are considering field service for a broken or malfunctioning machine, these 10 frequently asked questions can help you understand what TexPro Equipment’s field service covers, when it may be appropriate, what information to provide, and how to schedule a service call.

What Equipment Can TexPro Repair in the Field?
What Areas Does TexPro Equipment Field Service Cover?
How Do You Decide Between Field Service and Shop Service?
Is Field Service More Cost-Effective Than Shop Service?
Can You Diagnose Equipment On-Site Even If It Cannot Be Repaired There?
Do Technicians Bring Parts for Field Repairs?
Can TexPro Perform Warranty Repairs in the Field?
Can You Service Equipment Not Purchased From TexPro?
What Information Do I Need to Request Field Service?
How Do I Schedule a Field Service Call?

1. What Equipment Can TexPro Repair in the Field?

TexPro Equipment’s field service technicians work on a range of construction and portable power equipment, including:

Trench rollers
Ride-on rollers
Towable and portable air compressors
Generators
Light towers
Plate compactors
Rammers
Pumps
Welders
Boom lift
Small engine
Other construction equipment

When requesting service, provide the equipment manufacturer, model, and problem. The TexPro team can then help determine whether the equipment is appropriate for field service.

2. What Areas Does TexPro Equipment Field Service Cover?

TexPro Equipment provides field service throughout the Dallas-Fort Worth Metroplex and surrounding North Texas areas.

If your equipment is located outside the immediate DFW area, you can contact TexPro with the equipment location to confirm whether field service is available for your situation.

For contractors, rental companies, and equipment owners in the DFW area, field service can be a convenient option when transporting equipment to a service shop is difficult or time-consuming.

Learn more about TexPro Equipment Field Service

3. How Do You Decide Between Field Service and Shop Service?

Not every equipment repair is best handled at the jobsite. TexPro Equipment evaluates the equipment and problem to help determine whether field service or shop service is the better option.

When you contact TexPro, you may be asked for:

Equipment make
Model
Serial number
Equipment location
Description of the problem

The team reviews this information with technicians to determine whether the repair can be handled effectively at the equipment location. If necessary, you may also speak directly with a technician to provide more information about the problem.

Some repairs can be completed effectively on-site, while others may be better suited for the Richland Hills service shop.

4. Is Field Service More Cost-Effective Than Shop Service?

The answer depends on the repair, transportation requirements, and cost of equipment downtime.

For example, if a machine is out of service and:

Delaying a crew
Holding up a job
Reducing productivity
Preventing equipment from being used

then field service may make financial sense even if the service cost is higher.

Transportation is another important consideration. Larger or less mobile equipment may require:

A trailer
A driver
Loading and unloading time
Additional transportation coordination

The type of repair also matters. Some problems can be diagnosed and repaired efficiently on-site, while others require the equipment and tools available at a fully equipped service shop.

TexPro Equipment can help evaluate the downtime, transportation requirements, and repair needs to determine which service option may be the better fit.

5. Can You Diagnose Equipment On-Site Even If It Cannot Be Repaired There?

Yes. TexPro Equipment technicians can perform troubleshooting and diagnostics at your equipment location.

However, an on-site diagnosis does not necessarily mean the entire repair can be completed there. If the repair requires specialized tooling, equipment, or work that is better performed in the shop, TexPro will discuss the recommended next steps with you.

This can be useful when you are not sure what is causing an equipment problem. Instead of immediately arranging transportation to a service shop, you can have the equipment evaluated at its current location.

6. Do Technicians Bring Parts for Field Repairs?

TexPro field service technicians carry tools and commonly needed service items for field repairs.

However, it is not always possible to know exactly which parts are required before the equipment has been inspected and the problem diagnosed.

When possible, TexPro can identify likely parts before the service visit based on:

Equipment make and model
Serial number
Symptoms
Information provided about the problem

If additional parts are needed after the initial evaluation, TexPro can source the appropriate parts and coordinate the next step for completing the repair.

7. Can TexPro Perform Warranty Repairs in the Field?

Warranty requirements vary by manufacturer.

Certain Kohler engine warranty repairs may be performed through the TexPro Field Service team.

For many other manufacturers, warranty repairs may need to be completed at the TexPro service shop according to the manufacturer’s requirements.

If you believe your equipment problem may be covered by warranty, provide the equipment information when contacting TexPro so the team can help determine the appropriate service process.

8. Can You Service Equipment Not Purchased From TexPro?

Yes. You do not need to have purchased your equipment from TexPro Equipment to request field service.

TexPro services multiple equipment brands and equipment types, subject to:

Equipment condition
Parts availability
Whether the repair is appropriate for field service

This makes field service an option for equipment owners, contractors, and rental companies that have equipment from different sources or dealerships.

9. What Information Do I Need to Request Field Service?

Providing detailed equipment information before the service visit can help technicians better understand the problem and determine the appropriate next step.

If possible, have the following information ready:

Equipment manufacturer
Model number
Serial number
Equipment location
Description of the problem

You can also provide photos of:

The equipment
Equipment data plate
Fault codes
Warning lights
Other visible symptoms

This information can help technicians understand the equipment and problem before the field service visit.

Tip: If you are not sure where to find the model or serial number, take a clear photo of the equipment and send it to the TexPro team.

10. How Do I Schedule a Field Service Call?

You can schedule a TexPro Equipment field service call by calling 817-834-5800 or submitting the Field Service Request form.

When requesting service, provide:

Your contact information
Equipment location
Equipment details
Description of the problem

TexPro will review the information and help determine the appropriate next step before scheduling field service.

Request TexPro Equipment Field Service

Get Equipment Field Service in Dallas-Fort Worth

Equipment downtime can create additional transportation, scheduling, and productivity challenges. Field service provides an option for having equipment diagnosed and, when appropriate, repaired at its current location.

TexPro Equipment provides field service throughout Dallas-Fort Worth and surrounding North Texas areas for a variety of construction and portable power equipment.

If you have a machine that is not working properly, provide the make, model, serial number, location, and description of the problem. The TexPro team can help determine whether field service is appropriate or whether the equipment should be brought to the Richland Hills service shop.

Need equipment repair at your jobsite or equipment location?

Request Field Service from TexPro Equipment

Phone: 📞 817-834-5800